FAQ
Frequently Asked Questions
1. What is Aeroplanes.com?
Aeoplanes.com is price comparison travel site, otherwise known as a travel meta-search engine. We find the best prices on flights, hotels and car rentals from hundreds of airlines and online travel agencies with one quick and easy search.
2. How is Aeroplanes.com different than an online travel agency?
Aeroplanes.com does not sell flights, hotels and car hire directly to travellers. Instead, Aeroplanes.com searches travel sites, lists the results for travellers to compare prices from all the travel sites and then book directly with the travel site.
We are just like any other search engine such as Google and Yahoo. Users find information about products and services using them, but they do not buy directly from them.
In the same manner, Aeroplanes.com provides travel information on flights, hotels and car hire (rental), but we do not handle any travel bookings. When you find your ideal trip after searching on Aeroplanes.com, we take you directly to the travel provider’s website where you can book your trip with them.
As such, we cannot deal with any queries regarding your bookings. Please contact travel suppliers directly with any booking-related questions. Check your confirmation email for their contact information.
3. How do I benefit by using Aeroplanes.com to plan my trip?
Simply speaking, we help you save time and money. We save you from having to search hundreds of individual travel sites when trying to secure the best travel deals.
We do all of the hard work, and list the search results in an organised manner, allowing you to easily compare prices.
After finding your travel deals on Aeroplanes.com, we take you to the travel seller’s website to book directly with them. Here you also benefit by obtaining the customer service directly fromthose travel sellers/online agencies.
4. Where does Aeroplanes.com get its fare information?
We connect live to the travel sites and search on your behalf. Nonetheless, please bear in mind that sometimes the price may be a bit different, due to taxes, price updates etc. Also, In many cases we connect directly to the databases and global distribution systems that power airline and online travel agency website.
5. Is searching on Aeroplanes.com free?
Yes, searching on Aeroplanes.com is absolutely free. We do not markup prices in order to earn a margin on bookings.
6. What’s the best way to search using Aeroplanes.com?
Using Aeroplanes.com is extremely easy. Enter the details such as departure and destination cities, travel dates and other relevant information in the search boxes, just as you would on any other travel website. After you have entered the search data, click on search and Aeroplanes.com will do all the hard work of searching all the sites and sorting the results within seconds.
Please note that the best prices are not always listed at the top, as some search results such as Hotels are sorted by popularity. Each search result page has the option fo your to sort the results by price, popularity and so on.
Our search result pages have quite a few useful tools to refine your search, or get much more details on individual search results.
7. I found the deal that I want. How do I book?
When you have found your flight, hotel or car rental, simply click on a link for the travel seller that is provided with the search result.
You will leave the Aeroplanes.com web site and be taken directly to the travel seller’s website, where you can find even more information or complete your booking.
Please bear in mind that in some cases, you may need to re-enter your search information of the travel seller’s website. We always try our very best to take you straight to the booking page for the flight, hotel or car hire deal that you have selected.
